What changed
| Before | After | |
|---|---|---|
| Starting point | A plan and a long list of what tax offices need | A working prototype |
| The season | Every step had to be covered, from asking for documents to release | Six stages for every return, on one board |
| Clients | It had to work on a phone, with no app to install | A client portal: snap a photo, sign and pay |
| Office and clients | Two sides that needed to stay in step | One system: the office sees an upload right away |
What we did
Research first
10 competitors' sites and pricing reviewed before designing a single screen.
A map of the first version
71 things the office, its clients and the system need to do.
The office workspace
The season at a glance, a six-stage board, review and approval, invoices with partial payments, and release.
The client portal
Sign in with a code, snap a photo of a document, sign the engagement letter and pay.
Filing rules
Five business types, with IRS and Florida deadlines and weekend and holiday shifts.
The website
Eight pages, with pricing, a security page and a free 1040 tax organizer.
The result
A working prototype: the office workspace and the client portal run on one system and update each other live.
The next step is a pilot with the first tax offices. Once they're using it, this page will show the numbers.

Project facts


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